Terms of Service
Below are the terms and conditions by which Poralekha.com.bd offers its service.
- A description of the Services together with the dates on which the Services will begin are available on our Website. We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.
- We reserve the right to vary or withdraw any of the Services described on the Website without notice.
- We expect you to confirm that the Services you are purchasing will meet your needs. We do not make any guarantee to you that you will obtain a particular result.
- We expect to professional qualification or employment opportunity from your purchase and completion of any of the Services & also we are guarantee that all of our students can learn something new and can be apply their professional life.
Terms and Conditions
By visiting the website and registering with a username and password, you hereby assent to the following terms and conditions:
- Change the scope of this Agreement
Poralekha.com.bd maintains the right to change its terms of service from time to time without the prior approval of our students, teachers or other stakeholders. These changes will be immediately reflected on our website.
- Service overview
Poralekha.com.bd provides one-on-one and group online Teaching, Tutorials and consultancy to its students and customers.
3.1 Free trial lesson
If you cancel more than 24 hours before a scheduled individual or group lesson, you will maintain the credit for booking it again.
If you cancel less than 24 hours prior to the class or fail to show up, you will lose the free lesson for that month.
3.2 Pay As You Go
By sharing your Credit Card, Debit Card, PayPal, Account Details you do not commit to a regular monthly subscription.
You will instead be charged for each class booking you make.
For individual classes, you select the time slot, the lesson topic, and the teacher of your choice.
For group classes, the time slots, the lesson topics, and the teachers are preselected. You select the group class of your choice.
Pricing will depend on the selected type of teacher & course.
Each live class is 60 minutes long and extra 30 minutes for asking questions to our teachers for better understanding.
If you cancel a class, you will not be refunded your booking fee.
If your teacher cancels or fails to show up to a class, we will do our best to automatically substitute them within 15 minutes with another teacher. If we are not able to provide you with a suitable substitute teacher, you will retain your lesson credit to be booked at a later time and date of your choosing.
3.3 Total Unlimited Subscription
Bookings can be made beyond month end.
You will be able to choose the time slot of your class as well as select the teacher of your choice.
If you cancel more than 24 hours before a scheduled individual or group lesson, you can have the lesson again.
If you cancel less than 24 hours before the specific lesson, you will be billed an additional payment equal to the lesson rate of your teacher.
If you missed a lesson, you will be not billed an additional payment equal to the lesson rate of your teacher.
Subscribers will be billed automatically on a monthly basis. Subscribers will continue to be billed irrespective of the number of lessons used per month, until the subscription is terminated by the user.
If a student cancels their subscriptions, they will be able to enjoy it for the remainder of the month which they have pre-paid.
If the student wants to cancel their subscription but the next booking in the calendar is beyond the next payment date, then the student will still be billed for the next month.
Students can book unlimited lessons with multiple teachers. Students can book only two lessons with each teacher per day.
You can only book lessons 7 days in advance.
Teacher availability that you see is curated. Not all the availability of every teacher will always be visible at any given time.
As a student on an Unlimited Plan, you may incur penalties when you cancel or fail to show up to classes. Please settle the payments in order to proceed with your bookings.
3.4 Money Back Guarantee
Purchase any of our courses or plans risk-free. If you are unhappy with your course or plan, please notify our consultants at [email protected] during your first week and we will refund you, minus any classes you have taken to date, which will be deducted at the Pay-As-You-Go rate. Refunds should take no longer than 7 working days.
4.1 Subscription Upgrade Functionality
Users can choose to upgrade their subscription plan at any time during their active current subscription.
Poralekha.com.bd will not credit the users for any difference in subscription plan.
4.2 Subscription Downgrade Functionality
Users can downgrade their subscription at any point of their current subscription.
However, the new subscription plan will only take effect when their current subscription expires.
Poralekha.com.bd will not credit users for any difference in subscription plan.
- Lesson Formats
5.1 Individual Lessons
Individual lessons will be hosted on either the Poralekha.com.bd proprietary video conferencing platform if the student uses Google Chrome browser and a Desktop, or Zoom, a third party platform providing video and audio connectivity if the student uses any other browser or device.
You can choose any of our lesson plans or have a lesson based around a topic of your choosing.
5.2 Group Lessons
Individual lessons will be hosted on the Poralekha.com.bd proprietary video conferencing platform if the student uses Google Chrome browser and a Desktop or Zoom, a third party platform providing video and audio connectivity if the student uses any other browser or device.
A maximum of 10 students will be allowed in any video conference.
There are three levels, which you will be allocated to based on your level check score or self-selected level.
The topics of each lesson will be assigned by the teachers.
- Quality of service
Poralekha.com.bd cannot guarantee that your study capabilities will improve in a qualifiable manner from one lesson to the next and will not be held liable should improvements fail to be measured objectively by third-party testing organizations.
Once you have purchased any of the available packages from Poralekha.com.bd, you will not be entitled to any refunds or additional lessons, even if lessons are cut short by technical difficulties or unclear sound quality. Any requests for refunds or additional lessons will be evaluated on a case-by-case basis at the sole discretion of Poralekha.com.bd management.
Our teachers are contractors and are not employees of Poralekha.com.bd.
Our teachers will be held directly liable should the tone or content of their communications with you be deemed offensive in any way. We hold no responsibility for this, although we will be sure to investigate and discipline the offender if necessary, including, but not limited to, suspending or terminating their contract with Poralekha.com.bd.
- Account Security
You are responsible for saving and protecting your account details and password. Poralekha.com.bd will not be held liable should someone enter your account and change your settings or use your lesson credits.
- Equipment and Conditions
The following equipment is strongly recommended for you to maximize your experience as a student at Poralekha.com.bd:
- Minimum of 3 megabytes per second download speed broadband internet connection
- Desktop / laptop / tablet / Smartphone
- 5 Megapixel web camera
Poralekha.com.bd does not bear any responsibility for the quality of your Internet connection, Poralekha.com.bd video conferencing platform powered by BigBlueButton or Zoom call quality and will not be able to reimburse students on this basis. Please communicate directly with Zoom or your Internet Service Provider if problems persist.
- Teacher cancellation
We apologize for any instances of your teacher at Poralekha.com.bd being late for a scheduled class or missing it completely. In the event that your teacher misses a scheduled class or turns up late, please inform us immediately at the following email address: [email protected] You will not be charged for that lesson and we will investigate the incident and assure you that the teacher will be appropriately sanctioned for their misdemeanor. Also who will take the live classes, the teacher are not allowed to ask any students for their phone number or any unexpected information shearing with each other & students also are not allowed to ask any teachers about teachers (Live) background, this is not their related platform. Just follow this slogan we are coming this platform to learn something new and give my better to earn some money
From time to time, some teachers will cancel booked lessons in advance. You will be immediately notified of the cancellation and will be given the opportunity to re-book your lesson with another teacher of your choice. Your account will not be debited for the canceled lesson, and we will credit you with an extra free lesson to help make up for any inconvenience caused.
If you are not present for your lesson by 15 minutes after its scheduled start time, the class will be deemed cancelled and you will be charged in full.
- Temporary interruption of service
Poralekha.com.bd bears no liability for interruption or cancellation of services due to force majeure events such as floods, fires, uprisings etc. In the event that lessons are cancelled by Poralekha.com.bd, your account will not be debited.
- Credit expiry
The credit loaded onto your account will expire if it remains unused six months after purchase and will not be refunded to you. Therefore lesson credits do not accumulate from month-to-month
- Stop service, revocation
Poralekha.com.bd reserves the right to revoke your account and cancel all credits at any given time; however, this will only be enacted should Poralekha.com.bd have just cause.
Poralekha.com.bd reserves the right to refund students their money, net of their per-lesson fees at any time, for any reason.
14.1 One Person One Account
Only one person can use one account. If we suspect that multiple students are using the same account, we will immediately suspend the student account pending investigation.
14.2 Stop service for Unlimited Plans
Unlimited plans are only suitable for adults. Children will not be accepted on Unlimited plans. If unlimited plans are purchased by Children, then management will move the students to more suitable courses, for the equivalent value, net of the lessons they have already consumed.
Poralekha.com.bd retains the right to remove students from courses, should they feel that they are not taking them seriously and wasting teaching time.
Examples of this type of behavior that will not be tolerated include students who are repeatedly late for classes, have consistently poor internet and hardware making teaching nearly impossible, consistently end classes early, or do not pay attention during classes. They are wasting their own time as well as that of their teachers. Consequences of such behavior will be refunding of any payments made to Poralekha.com.bd, net of consumed lesson costs calculated at Pay As You Go rates.
Other behavior warranting account suspension that will not be tolerated from students will include the use of swear words, nudity, offensive comments in class about religion, gender, sexual orientation or ethnicity.
Poralekha.com.bd teachers are exclusively authorized to teach the students who is already registered with Poralekha.com.bd. Should they solicit students to take private lessons apart from what is scheduled by Poralekha.com.bd, or should they attempt to contact students outside of lesson hours, we would appreciate if students would immediately report them directly to [email protected] Poralekha.com.bd as this is in breach of contract.
If students begin to take classes with Poralekha.com.bd teachers outside of Poralekha.com.bd schedules, Poralekha.com.bd reserves the right to cancel their accounts and all credits.
- Intellectual Property
Poralekha.com.bd brand and operations are wholly owned by Poralekha.com.bd. All lesson plans, teaching materials and artwork on our website or within our teaching materials are proprietary and owned by Poralekha.com.bd. and shall only be used by students and teachers for Poralekha.com.bd -related activities. These materials shall not be sold, leased, licensed, used, copied or redacted for any other purpose than tuition of Poralekha.com.bd students in the context of classes scheduled through Poralekha.com.bd website. Any planned use of these materials for other purposes must be sanctioned in writing by Poralekha.com.bd management. Legal action may be taken in the case of intellectual property infringement.
All Intellectual Property Rights in the Course Materials, Online Courses and the speeches made by trainers at the Taught Courses are, and remain, the intellectual property of Fitch Learning Ltd or its licensors, whether adapted, written for or customised for the Client or not.
You are not authorised to:-
(i) copy, modify, reproduce, re-publish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission;
(ii) record on video or audio tape, relay by videophone or other means the Online Course or Taught Course given
(iii) use the Course Materials in the provision of any other course or training whether given by us or any third party trainer;
(iv) remove any copyright or other notice of Fitch Learning Ltd on the Course Materials;
(v) modify, adapt, merge, translate, disassemble, decompile, reverse engineer (save to the extent permitted by law) any software forming part of the Online Courses.
Breach by you of this clause shall allow us to immediately terminate these terms and conditions with you and cease to provide you with any Services, including but not limited to access to the Online Courses.
In consideration of the Fees paid by you, we grant to you a limited, non-transferable, non-exclusive licence to use the Course Materials and the software in respect of the Online Course for the sole purpose of completing the Online Course and / or attending the Taught Course.
17. Ordering Services
17.1. Purchasing Services via the Website
In order to purchase any of the Services from website you must register for an account with us via the Website. If you already have an account with us you can log into your account using your user name and password.
18. Referral Program
Refer a friend and earn a 500 TK (This referral 500 TK will be deducted from the price, any of our course you are selected to learn from our website)
Good e-Learning’s Referral Program allows customers to earn 500 TK whenever they refer a course to a friend through this referral program (“Referral Program”).
How to refer a friend?
- Select ‘Referral Program‘ from your ‘Member Area‘
- Choose a course to generate your unique referral link
- Share your unique referral link with friends via Email, Twitter, LinkedIn or Facebook
Clicking your unique referral link will show your friends a unique 20% off discount code.
Your friends must use your unique discount code during checkout for you to receive your 500 TK referral reward.
Start today, get referring!
(Coming Soon !)
We shall be entitled to terminate these terms and conditions and cease to provide you with any Services with immediate effect in the event that you:
- Fail to pay when due your Fees;
- Act in an aggressive, bullying, offensive, threatening or harassing manner towards any employee of Poralekha.com.bd, any teacher or lecturer who provides the Courses or any student who attends any Course;
- Cheat or plagiarise any work which you are required to prepare or submit in connection with the Services or during any examination taken in connection with the Services;
- Steal or act in fraudulent or deceitful manner towards us or our employees or any other students who may be on our premises or attending our Courses;
- Intentionally or recklessly damage our property or the property of our employees or other students attending our premises;
- Are intoxicated through alcohol or illegal drugs while on our premises;
- Commit any criminal offence committed on our premises or where the victim is our employee or student;
- Are in breach of these terms and conditions.